Testimonials

Simply the best experience I've ever had with a bank in 30 years. I re-mortgaged with Bank Orange / Orange Credit Union in November last year. I found they had the lowest fixed interest rate at the time, but I was very wary of doing an application without going through a mortgage broker as I have always done in the past. I decided to call them and discuss my situation before applying and ended up being put through to a gentlemen called Jake. He took the time to discuss my situation, asked additional questions when appropriate, answered all the questions I had, and then followed up with an email providing his details. I then did further research, including reading the Internet reviews about how service had gone down hill. Somewhat nervously - I went ahead with the application, prepared for it to take ages and for there to be periods of delay and non-communication. I experienced nothing but exceptional customer service. Jake dealt with me the whole way through; keeping me informed about what the status was, and letting me know indicative timescales as things changed. He responded to my communication in a very timely manner and was always polite and friendly. He even offered to set up the nicknames I would use for each account. I've been using Bank Orange now for a few months, including their mobile app and online banking. It's all worked flawlessly and does all the things that I need to be able to do through my main bank. Literally the only feature I can't use is Garmin Pay. Personal banking isn't something you can get at a large bank. In fact I didn't even know what it was until I started using Bank Orange. A few months later, I then received a 'thankyou' hamper that was personalised to my situation. I mean come on!! Take the risk, try these guys out and maybe you'll end up like me - very happy to have made the decision to step away from the safety of the big4.

Jake, Wendy and the team at Orange have been so helpful! We have been with them for several years and have recently assisted with a refinance. Couldn't recommendations this community bank more!

Went through Orange Bank for a personal loan. Crystal Mackay was my loan specialist and she was absolutely amazing! She made the process so simple and made the experience easy to understand and effortless. Highly recommend!

Amazing experience in transferring my loans to this bank. Definitely recommend for their competitive rates and customer care support.

We joined Orange Credit Union 7 years ago after being with one of the Big 4’s for the better part of 15 years. There have been challenges, but we have been thoroughly impressed with their services. From the moment we opened our accounts, their customer service (the team will know who I’m referring to) has been exceptional—friendly, knowledgeable, and always willing to go the extra mile. Their range of financial products is impressive, with competitive rates and fees that beat many traditional banks. Additionally, their online banking platform is user-friendly and efficient, making managing our finances a breeze. I particularly appreciate their commitment to community and member-focused initiatives. Overall, Orange Credit Union has proven to be a trustworthy and reliable institution, and I highly recommend them to anyone looking for personalized financial services.Bank local for a stronger Orange !

Phillip & Kirsty made securing a car loan a wonderful experience.They talked with me throughout the whole process, answering any questions or queries with ease and confidence. Both their professionalism and communication skills are to be highly commended.

We had an excellent experience refinancing our home loan with Orange Credit Union. They’ve got the best rates on the market and treat you like a real person - not just a number! Great service, I’d highly recommend working with this fabulous crew.

The lending team at Orange Credit Union, albeit small, is remarkably capable and efficient. One of the key advantages of choosing Orange Credit Union over larger banks is the personalised service. You have the opportunity to engage with a single, knowledgeable individual who oversees the entire mortgage application process, whether it's for a residential home or an investment property. Phil, in particular, stands out with his extensive industry experience, making it easy to engage in comprehensive discussions about your financial needs, rather than just scratching the surface, which is often the case with larger banks. Additionally, Jake's exceptional support and keen understanding of customer requirements, especially in fine-tuning the finer details, is commendable.While some may view Orange Credit Union's online platform as basic, I find that it sufficiently caters to all the necessary daily financial transactions and more. Its simplicity and efficiency are noteworthy.I don't usually write public reviews, but the community-centric ethos of Orange Credit Union compelled me to share my appreciation for the dedication and commitment demonstrated by Phil, Jake, and the entire team. It's important to note that Orange Credit Union's services are not just limited to local community needs. My experience with their services for a property purchase in a major state capital city has been excellent, dispelling the misconception that their services are only suitable for local transactions. Orange Credit Union is indeed a viable choice for significant financial dealings in capital cities as well.

Needed some paperwork witnessed by a JP and was helped by a young bloke, Jake Gillette. Couldn’t have been more polite, prompt and helpful !

I have been banking at the Orange Credit Union for years